Squash FAQ's

How do I top up credit for Court Bookings?

Log in to the Sheen website and on the Members Page click on 'Court Bookings'. Click on ‘Manage Account’ then ‘Add Credit’ to top-up your account. Although any amount can be credited it is recommended that the minimum credit/payment value is £20 for seniors.

How much are the court fees?

Per 45 minutes: When a booking is made, your and your opponent’s account will each be debited £2. If your opponent has no credit then you will be given the opportunity to book and pay £4 from your own account.
Guests: If your opponent is not a squash member then your account will be reduced by £4 plus the appropriate guest fee. For peak periods this is £3 and for off-peak it is £1.

How far ahead can I book a court?

The system allows members to make bookings up to 21 days ahead.

What happens if the lights aren’t on when I arrive?

Check the time and your booking on the court terminal. The lights should have come on 10 minutes before the start time. Check the manual override switch is in the on position and that the court light switch is in the “on” position. If the lights still don’t turn on, please call either Nick Fenton or Leanne Williams. You may need to continue your match using pound coins, however we will be able to credit your account accordingly.Check the time and your booking on the court terminal. The lights should have come on 10 minutes before the start time. Check the manual override switch is in the on position and that the court light switch is in the “on” position. If the lights still don’t turn on, please call either Nick Fenton or Leanne Williams. You may need to continue your match using pound coins, however we will be able to credit your account accordingly.

What if we need more time?

If you don’t manage to finish your game and the next time slot is booked there is nothing you can do unless you agree something amongst yourselves.
If you don’t manage to finish your game and the next time slot is not booked, you can play on by engaging the manual override to the off position and feeding £1 or 20p coins in the appropriate meter. Remember to move the manual override switch back to its original, ie “on” position when you exit the court.

When can I cancel a court?

You and/or your playing partner can cancel a court anytime up to 24 hours before the start time and a full refund will be made.
You can cancel less than 24 hours before the start time but the full amount will be charged (£2 per player) unless the court is re-booked by someone else before the start time in which case a full refund is made.

How does the payment system work?

When you top-up your personal account with credit, after entering at least the minimum amount, the system will redirect you to a PayPal payment site where you can pay using PayPal, or with a debit or credit card.

Where is my money held?

Your credit is held in the club’s PayPal bank account, not with the Court Booking system or any other intermediary.

When does the money get debited from my account?

With the online payment feature, the fees are deducted when you confirm your booking. A valid booking means the court lights (and heating depending on ambient temperature) will turn on automatically 10 minutes before the start time.

End FAQ

 

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